- Shipping & Returns
All returns must be returned within
30 days of invoice date. Returns require authorization before finalizing the order and will only be given Store Credit with a one year expiration date. Returns must we unworn and with original tags and box.
14537 Garfield Ave. Paramount, CA 90723
For any questions regarding returns please call us Monday - Friday 9am-6pm PST
(562) 450-5002 or via email firstname.lastname@example.org and please allow 48-72 hours for a response on business days.
To cancel orders placed with ElGeneraleExpress.com, please contact us by email to email@example.com Cancellation requests must be made on the same day of the order within one hour. Cancellations require authorization before finalizing and shipping the orders. Confirmed cancellations will be reflected in the "Order Status" section of "state" after they have been approved and client will receive a full refund 2-7 business days after it has been processed.
Returns are accepted with our authorization only. Please email us at firstname.lastname@example.org first. These are only accepted within 30 days of receipt of goods.
All shipping charges for returns are paid by the buyer. Once merchandise is received by our returns department we will give you store credit valid for up to one year. Any refused to receive or unclaimed orders, can not be delivered or returned goods due to customer error, is subject to the replacement rate of 20%, plus all transport costs.
No refunds on "SALE" Items and orders with special promotions applied.
Exchanges of SIZE may be made at customers expense. As the customer you are responsible for shipping TO and FROM us.
For further information on shipping cost please contact us via email at email@example.com or by phone 562-450-5002
The processing time for domestic orders is 2 to 5 business days. After that, delivery time within the US is 2-6 days. Each order will include a tracking # to track your order at any time via email. We are not resposible for any shipping deliveries that may be affected by natural occurrences. Saturdays & Sundays are not considered Business Days.
Credit Card Users
You must be sure to give us your shipping address if different from the billing address of your credit card.
Monday to Friday: 9:00 AM - 6:00 PM (PST)
Please allow 24-48 hours for response.